Customer Service Representative I
Company: Tuolumne Utilities District
Under direct or general supervision of the Customer Service Supervisor, manages large volumes of telephone and in-person customer service inquiries and requests for service; processes customer payments; prepares and processes water and sewer billings, adjustments and other billing records; responds to customer issues and provides appropriate solutions and alternatives in accordance with District Rules and Regulations; transmits and receives radio communication to and from field personnel and advises customers and staff as appropriate; assists in special projects and performs other related duties as assigned.
Candidate Qualifications:
Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
• High school diploma or general education degree (GED).
• Three years of general clerical and accounting office experience, including one year of public contact and customer service experience.
• Previous fee collection experience at a utility or governmental agency is desirable.
Typical Work Hours:
7:00 AM and 4:00 PM Monday – Friday. Schedule subject to change as required, to meet the needs of the District. Must be willing to work overtime and/or alternate schedule when required. May be called in during non-business hours to assist with emergencies.
Starting Hourly Range: $27.07-$32.90/hour
+ Excellent Benefits! TUD offers an excellent benefits program that includes paid vacation, holidays, and sick leave; family health, dental and vision insurance plans; life insurance; CalPERS retirement plan; 457(b) tax-deferred retirement plans; tuition reimbursement; and opportunities for advancement professional growth including training and career development.
Application closing date - December 1st, 2025 @12:00 PM
Interested applicants should visit our career page for instructions on how to apply.
Visit https://tudwater.com/careers/job-openings/ for how to apply.
3 of experience
Salary Range: $27.07-$32.90/hour
Full Time
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